When? Immediately after completing the order, on-exit questionnaire.
Why? Customizing communication on social media and other channels.
What can you find out?
That you are communicating completely different benefits than what customers appreciate. For example, at one company we bc data indonesia mainly communicated design, but people bought because of the quality materials. Or you communicate Christmas gifts, but no one is choosing gifts yet. You may also find that people buy some products for different reasons than others.
2) Ask customers how they found out about you
When? Immediately after what is a cms and why should you care? completing the order, on-exit questionnaire.
Why? To track how individual channels contribute to orders.
What can you find out? You can launch a YouTube campaign and it doesn’t start to be copied into the responses at all (or vice versa).
3) Ask visitors why they leave without purchasing
When? When leaving the site without completing an order, on-exit questionnaire.
Why? Because you see that you have a very low conversion rate.
What can you find out? That you are b2C phone list missing some information on your page, that your website is untrustworthy, or that people think your products are expensive.
What tool do we use? Optimonk